What challenges are often faced during public liability claims?

What challenges are often faced during public liability claims, and how can these difficulties—such as proving negligence, gathering evidence, and dealing with insurance companies—impact a claimant’s ability to receive fair compensation?

Expert Asked on 21st November 2025 in Personal Injury.
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1 Answer(s)

Public liability claims often come with several challenges that can affect the claimant’s chances of receiving fair compensation. One major difficulty is proving negligence — the injured person must show that the accident occurred due to someone else’s failure to maintain a safe environment. Without clear proof, the claim may be rejected.

Another challenge is collecting strong evidence. Photos, witness statements, medical records, and CCTV footage are not always available or easy to access, and missing evidence can weaken the case. Claimants also face pressure from insurance companies, who may dispute the injury, challenge the facts, delay communication, or offer low settlements to reduce payouts.

These difficulties can make the claimant feel overwhelmed and financially stressed, which may lead them to accept less compensation than they deserve. This is why many victims seek support from specialist solicitors who handle the legal process, communicate with insurers, and fight for fair compensation.

Understanding what is a personal injury claim also helps, because public liability claims fall under this broader category, meaning victims have legal rights to pursue compensation when they’re harmed due to someone else’s negligence.

Expert Legal Professional Answered on 21st November 2025.
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